Please read all these Terms and Conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these Terms and Conditions to make sure that they contain all that you want and nothing that you are not happy with.  If you are not sure about anything, just phone us on  0800 002 9776.  

Application

1. These Terms and Conditions will apply to the purchase of the services and goods by you (the Customeror you). We are Carpets 4 Landlords Ltd a company registered in England and Wales under number 11073505 whose registered office is at Unit 17 Helix Business Park,  Wilton Road,  Camberley, GU15 2QT   with  email address sales@carpets4landlords.co.uk;   telephone number 0800 002 9776; (the Supplier or us or we).
2. These are the terms on which we sell all Services to you. Before placing an order on the Website, you will be asked to agree to these Terms and Conditions by clicking on the button marked ‘I Accept’. If you do not click on the button, you will not be able to complete your Order.  You can only purchase the Services and Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

3. Consumermeans an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession;
4. Contractmeans the legally-binding agreement between you and us for the supply of the Goods and Services;
5. Delivery Locationmeans the Supplier’s premises or other location where the Services are to be supplied, as set out in the Order;
6. Durable Mediummeans paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
7. Goodsmeans any goods that we supply to you with the Services, of the number and description as set out in the Order;
8. Ordermeans the Customer’s order for the Services from the Supplier as submitted following the step by step process set out on the Website;
9. Privacy Policymeans the terms which set out how we will deal with confidential and personal information received from you via the Website;
10. Servicesmeans the services advertised on the Website, including any Goods, of the number and description set out in the Order;
11. Websitemeans our website carpets4landlords.co.uk on which the Services are advertised.

Services

12. The description of the Services and any Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of any Goods supplied.
13. In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
14. All Services which appear on the Website are subject to availability.
15. We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Customer Responsibilities

16. Customers must read the geographical area we cover as orders can still be placed online despite us being unable to fulfill it.  These orders will be refunded in full but refunds can take up to seven working days to be processed from the point we become aware of the issue.  
17. Our online quote process relies on customers submitting accurate information and measurements.  We strongly recommend using our ‘How To’ videos and measuring guidance for help as we cannot accept responsibility for incorrect measurements being entered. If you are in doubt, please contact us for help or make use of our measuring service.
18. It is crucial the ‘Delivery and Installation’ terms below (from point 32) are read and understood detailing our expectations prior to installation. 
19. It is crucial the ‘Withdrawal and Cancellation’ terms below (from point 51) are read and understood as depending on the timing of the cancellation, we may not be able to refund your order in full or at all.  
20. You agree to co-operate with us in all matters relating to the services being provided, and allow us and our authorised representatives with access to the installation premises as required, and obtain any necessary consents. 

Personal Information

21. We retain and use all information strictly under the Privacy Policy.
22. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

23. The description of the Services and any Goods in our website does not constitute a contractual offer to sell the Services or Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
24. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
25. A Contract will be formed for the Services ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract, and before performance begins of any of the Services.
26. Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 30  days  from its date, unless we expressly withdraw it at an earlier time.
27. No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
28. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.

Fees and Payment

29. The fees (Fees) for the Services, the price of any Goods (if not included in the Fees) and any additional delivery or other charges is that set out on the Website at the date we accept the Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed price or on a standard daily rate basis.
30. Fees and charges include VAT at the rate applicable at the time of the Order.
31. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Services.

Delivery & Installation

32. Carpets 4 Landlords use 3rd party subcontracted fitters (‘fitting partner’) to deliver and install your carpets and flooring.  We agree to act as your agent to book your installer and arrange installation under a separate contract between yourself and the fitter.  We agree to monitor fitting standards, and in the very rare occasion of a complaint being raised regarding the fitting, Carpets 4 Landlords will manage the complaint between yourself the subcontracted fitter. 
33. Installation payment is taken at the online checkout, with fitters invoicing Carpets 4 Landlords allowing us to provide a convenient ‘all-in’ service for customers.
34. Installation dates / times are provided as estimates and are intended to be reliable, but exact times for arrival and completion cannot be guaranteed due to the nature of the work.
35. If you wish to amend your installation date, please provide as much notice as possible.  If less than three working days is provided, a £100 fee is charged to rebook an alternative date which covers loss of earnings for our subcontracted fitter and our administration costs.
36. Rooms must be as clear as possible, with all smaller items and personal belongings removed.  We will move a maximum of three items of furniture free of charge, where its contents must have been removed prior to our fitters arriving.  If more than three items of furniture need to be moved, the furniture option must be ticked during the online quote process where £25 per room will be charged.  If this is not ticked we cannot guarantee installation on the day chosen, as our fitters will not be allocated the necessary time for installation.  You will be charged £25 per room where the fee is appliable, if our fitters move more than three items of furniture and this was not paid during the quote process.  
37. While we are happy to move three items of emptied furniture, we are unable to move items such as grand pianos, large appliances, or similar items for practical reasons. Please inform us at the time of purchase if any furniture requires more than one person to move safely. If you choose to have our fitter assist with moving your furniture, it is done at your own risk, and the fitter is not responsible for any accidental damage that may occur during the process.
38. Doors, kitchen kickboards, and plinths may require trimming to allow sufficient clearance, and this is not included as part of the fitting service. Fitters may need to remove doors to complete the installation, and if trimming is needed, the doors will be left ready for you or your chosen carpenter to trim and rehang later. Please note that certain doors, such as fire doors, may not be suitable for modification or may require a specialist for proper adjustment.
39. For vinyl flooring, if you need this installed beneath non-integrated appliances, please make sure to remove these appliances from the room before the fitters arrive. Otherwise fitters will install the flooring as far back as possible, to give the impression it runs to the back of the appliance. 
40. For a perfect finish, our products need a smooth, dry, clean, and solid foundation. If completing our online quote form, it is your responsibility to check the subfloors and ensure preparation is not required.  If flooring such as vinyl is fitted over an uneven surface, it will take the shape of the subfloor over time.  This means lines, grooves or imperfections will be visible through the flooring. We cannot accept liability for this if our advice has not been taken and you prefer to proceed without subfloor preparation. 
41. Seamed joins are sometimes unavoidable.  For example, if a carpet is over 5 meters in both directions (or 4 meters for sheet vinyl as this is the maximum width).  Occasionally, we may need to add a seam where not previously envisioned but our fitting partners will always make these as discreet as possible, but we cannot guarantee seams wont be visible. 
42. Our employees and/or subcontracted fitters may take photographs of the subfloors and carpets/flooring both before and after installation for the purposes of showing work has been completed, and highlighting any matters that need to be documented (i.e. to adhere to letting agents contractor terms). However, if you would rather we didn’t take photographs, please inform our team and none will be taken. 
43. Fitters are committed to performing their work with reasonable skill and care. However, on rare occasions, home décor may be marked or scuffed during the fitting process. Newly painted surfaces and wallpaper are particularly vulnerable and should be allowed to dry completely before installation begins. We recommend a minimum drying time of 72 hours, and for high gloss paint, please allow 5 days. Neither we nor any subcontracted fitter is responsible for redecorating unless damage occurs due to negligence. It is the customers responsibility to inform the fitter of any known hazards or issues that may impact their ability to complete the installation.
44. The samples displayed online are intended to provide a general idea of the carpet or vinyl’s color and pattern. When installed in a larger area, certain patterns and seemingly random yarn blends may reveal an inherent striped effect or additional patterns and colors that may not be apparent from the sample. Colors can vary between batches, and an exact match between separate pieces, especially those from multi-width rolls, cannot be guaranteed.
45. During transportation and storage, the carpet pile may become slightly flattened, resulting in shaded bands or ‘pole marks.’ These marks will fade as the carpet adjusts to its new environment and the pile is restored through regular use and vacuuming. If the lines do not disappear within four weeks, please contact us on 0800 002 9776.

Post Installation

46. Carpet is a soft material, and flattening of the pile is a natural occurrence. This flattening can alter the carpet’s color, resulting in shading, and in some cases, it may become permanent, known as “pile reversal.” This effect may seem random but is not considered a fault. Areas with frequent foot traffic, especially where there are twists and turns, are particularly susceptible to changes in appearance. High-traffic spots, such as in front of chairs, beside the bed, and in doorways, are common examples where this wear may be more noticeable.
47. All carpets benefit from the use of high-quality underlay. Reusing old underlay may cause the pile to flatten abnormally. For maintenance, we recommend vacuum cleaners with rotating brushes for cut pile carpets and suction-only vacuums for loop pile carpets. Deeper pile Saxony carpets may require extra vacuuming.
48. Manufacturer’s wear guarantees apply specifically to issues of being ‘threadbare,’ not to the appearance of the product. For vinyl, the appearance may deteriorate over time due to usage, demands, and maintenance, with variations from home to home. Surface stains, scratches, abrasions, and marks are not covered by the wear guarantee. Regular cleaning can help maintain your floor’s appearance, but normal wear and tear is expected. Damage resulting from negligence, malicious actions, removal, fire, water damage, and similar events will void the warranty. Additionally, damage or marks caused by unsuitable chemical products or improper cleaning methods are not covered by the warranty.

Risk and Title

49. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
50. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

Withdrawal and Cancellation

51. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (e.g a letter sent by post or email). You must be able to show clear evidence of when the cancellation was made.
52. Consumers who make a purchase online or at home, without visiting a store, are entitled to a 14-day cooling-off / cancellation period during which they can cancel their order. If no cancellation request is received within this 14-day period, Carpets 4 Landlords reserves the right to proceed with the order and release it to the manufacturer.
53. If you would like the work to commence before the end of the 14-day cancellation period, we will begin processing your order. Please note that requesting the work to start within the 14-day period does not waive your right to cancel. However, if you choose to cancel within this timeframe, Carpets 4 Landlords may request payment for any costs incurred up to the point of cancellation.
54. If the installation is completed within the 14-day period, the right to cancel will no longer apply, and full payment will be required.

Conformity and Guarantee

55. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
56. Upon delivery, the Goods will:
    1. be of satisfactory quality;
    2. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
    3. conform to their description.
57. It is not a failure to conform if the failure has its origin in your materials.
58. We will supply the Services with reasonable skill and care.
59. We will immediately, or within a reasonable time, give you the benefit of the free guarantee given by the manufacturer of the Goods. Details of the guarantee can be found in the product detail of our website.  This guarantee will take effect at the time the Goods are delivered, and will not reduce your legal rights.

Duration, Termination and Suspension

60. The Contract continues as long as it takes us to perform the Services.
61. Either you or we may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if that other:
    1. commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and the breach either cannot be fixed or is not fixed within 30 days of the written notice; or
    2. is subject to any step towards its bankruptcy or liquidation.
62. On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.

Successors and Our Sub-Contractors

63. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

Circumstances Beyond the Control of Either Party

64. In the event of any failure by a party because of something beyond its reasonable control:
    1. the party will advise the other party as soon as reasonably practicable; and
    2. the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery (and the right to cancel below).

Privacy

65. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
66. These Terms and Conditions should be read alongside, and are in addition to our policies, including our Privacy Policy (https://carpets4landlords.co.uk/privacy-policy/) and Cookies Policy (https://carpets4landlords.co.uk/cookies/).
67. For the purposes of these Terms and Conditions:
    1. ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.
    2. ‘GDPR’ means the UK General Data Protection Regulation.
    3. ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.
68. We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you.
69. Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
    1. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
    2. we will only Process Personal Data for the purposes identified;
    3. we will respect your rights in relation to your Personal Data; and
    4. we will implement technical and organisational measures to ensure your Personal Data is secure.
70. For any enquiries or complaints regarding data privacy, you can e-mail: sales@carpets4landlords.co.uk.

Excluding Liability

71. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer – because we believe you are not buying the Services and Goods wholly or mainly for your business, trade, craft or profession.

Governing Law, Jurisdiction and Complaints

72. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
73. Disputes can be submitted to the jurisdiction of the courts of England and Walesor, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
74. We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days.